Privacy Policy

Privacy Policy

This Privacy Policy describes how Hammad Perfumes (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://hammadperfumes.com/.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases.

A. Information You Provide Directly to Us:

  • Contact Information: Name, shipping address, billing address, email address, and phone number.

  • Order & Payment Information: Credit/debit card details, bank account details, or mobile wallet details (processed securely through our payment gateways; we do not store raw card details on our servers), and billing history.

  • Customer Support Information: Any details or messages you send us via email, WhatsApp, contact forms, or live chat.

B. Information Collected Automatically:

  • Device Information: Web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Log Data: Information automatically recorded by our servers or e-commerce platform (Shopify) when you access the Site.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes:

  • Fulfilling Orders: Processing payments, arranging for shipping, providing you with invoices and/or order confirmations, and handling returns or refunds.

  • Communication: Communicating with you regarding your orders, account status, or customer service inquiries.

  • Screening for Risk/Fraud: Screening orders for potential risk or fraud (in compliance with payment gateway standards).

  • Marketing & Optimization: Providing you with targeted advertisements, promotional offers, and updates about our fragrance collections (where you have consented to receive them). We also use data analytics to improve and optimize our website experience.

3. Sharing Your Personal Information

We share your Personal Information with third-party service providers to help us use your Personal Information, as described above. For example:

  • E-Commerce Platform: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Delivery & Logistics Partners: We share your name, shipping address, and phone number with third-party courier services to safely deliver your perfumes.

  • Payment Gateways: Your payment details are securely passed directly to our integrated payment processors to complete transactions safely.

  • Analytics and Advertising: We use tools like Google Analytics, Google Merchant Center, and tracking pixels to understand how our customers use the Site and to serve relevant ads.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Cookies and Tracking Technologies

Our website uses “Cookies” and similar tracking technologies to enhance your browsing experience. Cookies help us remember your login details, keep items in your shopping cart, and analyze web traffic.

You can control and manage cookies through your browser settings. However, please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

5. Data Security and Retention

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

6. Children’s Privacy

Our website and products are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The “Last Updated” date at the top of this page will be revised accordingly.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or phone using the details provided below: